DÉCOR AND CUSTOMER CARE

We’re Here to Help

The planning that goes into moving can be stressful enough, let us help take care of the rest! From planning, to moving, to decorating, we are committed to make your transition to Emerald City as smooth as possible.

Meet the team

Meet the team that’s about to make your life a lot easier. Our dedicated and passionate Décor Consultants will be with you every step of the way. These are the friendly faces that are committed to giving you a pleasant and unmatched décor selection experience.

THE FINISHES

We have created three palettes for you to choose from. There is no additional cost or fees associated with either of the three palettes. During your appointment we will go into detail about your preferences and where each item fits in your new condo.

Upgrades Available

Once you’ve decided on your palette, that’s only the beginning. It is wise to leave room for upgrades in case you change your mind. We’re pleased to provide a team of talented and artistic professionals who listen and add their own inspired, innovative, and practical ideas to create your home with your details. Some upgrades available to you include countertops, cabinets backsplash, bathroom tile, flooring, murphy bed, kitchen island, and more.

Emerald Design Blog

Décor Appointment Prep

Everything you need to know
before your appointment.

Read More

Family Condo Living

Moving in as a “Condo Family”?
Emerald City has you covered.

Read More

Furniture Tips for
New Condo Buyers

Purchasing a condo for the first time?

Read More

Moving In

Getting Ready for Your Move-In Date

The easiest thing about moving might actually be the heavy lifting. Why not lighten your load and take care of as many details as you can early on in the process? Below are a list of things you can do to get started:

Call Your Lawyer
Book an Elevator
Arrange Movers
Purchase Insurance

Questions?

If you have any questions regarding your move-in or require further assistance, contact your customer care team at (416)773-1082 or customercare@emeraldcitylife.ca.

Updating your Address

From banks and credit card companies to doctors and online retailers, anyone who sends you mail will need your new address. Registering your change of address with Canada Post will help make sure nothing slips through the cracks during the transition, but you should let all parties know as soon as possible.

Below is a brief list of some important contacts you should notify:

schools
Schools

If you have children, contact the appropriate school board to make arrangements for registration.

utilities
Utilities

Contact your current utility providers to cancel your existing services.

Canada Post
Canada Post

Advise Canada Post of your change of address, Canada Post require a 15-day notice to process your request.

ministry
Ministry

Visit Service Ontario to update your driver’s license and health card with your new address.
www.serviceontario.ca

Questions?

If you have any questions regarding your move-in or require further assistance, contact your customer care team at (416)773-1082 or customercare@emeraldcitylife.ca.

TESTIMONIALS

  • “I’m extremely happy with my entire purchase with ELAD Canada. The process was very smooth and effortless. The sales person (Val) was helpful and nice. After I moved into my new home, the customer care team was amazing. Any questions or small issues were addressed promptly and professionally."

    –Zara
  • "I am a first-time homeowner and I am so very happy I decided to purchase a suite at The Colours of Emerald City. No one can beat the location! The Customer Care Department immediately attended to any needs, questions or concerns I had along the way. They made it easy for residents. I am thoroughly enjoying my new home."

    –Vanessa
  • “My entire experience buying, moving and dealing with your Customer Care Department has been a pleasant one. I truly appreciate it.”

    – Jack
  • “From the first interaction I had with Natalie and associates during the pre-delivery inspection I knew I was in good hands. It was a pleasant, safe experience. I appreciate how fluid the email communication has been any time I have written with questions or concerns. I thank the Customer Care Department for making us feel safe and taken care of.”

    –Raul & Diana

“I’m extremely happy with my entire purchase with ELAD Canada. The process was very smooth and effortless. The sales person (Val) was helpful and nice. After I moved into my new home, the customer care team was amazing. Any questions or small issues were addressed promptly and professionally."

–Zara

"I am a first-time homeowner and I am so very happy I decided to purchase a suite at The Colours of Emerald City. No one can beat the location! The Customer Care Department immediately attended to any needs, questions or concerns I had along the way. They made it easy for residents. I am thoroughly enjoying my new home."

–Vanessa

“My entire experience buying, moving and dealing with your Customer Care Department has been a pleasant one. I truly appreciate it.”

– Jack

“From the first interaction I had with Natalie and associates during the pre-delivery inspection I knew I was in good hands. It was a pleasant, safe experience. I appreciate how fluid the email communication has been any time I have written with questions or concerns. I thank the Customer Care Department for making us feel safe and taken care of.”

–Raul & Diana